As telecommunication businesses continue to embrace cloud-services, it becomes increasingly important that these services are integrated and operate smoothly. We have seen a growing trend of businesses that first explore cloud services, and then realize that services must be integrated in order for them to work seamlessly. By integrating communications, business VoIP helps SMEs maximize potential and grow business.
Below are five reasons that Business VoIP makes integration to the cloud easy and accessible for SMEs.
1) Assists with two essential types of integration
There are two primary types of integration that enterprises look for: unified communications and collaboration (UC&C). Businesses need to have features in one place with collaboration options that support numerous company needs, including:
• Phone services
• Call & contact centers
UC&C services work together with other services, so day-to-day operations are completed.
2) Delivers CRM and call center integration to enterprises
By offering midsized enterprises CRM and call-center integration in one location, business VoIP increases productivity. UC&C services handles everything from phones and meetings to customer service in one area, and employees are able to use any device to access the network: on desktop, mobile, tablet, and so forth.
3) Brings the power of integration to midsized enterprisesThis enables your company’s IT department to focus resources on core business operations rather than phone systems. Furthermore, integrated systems offer employees the power of specialized features that help monitor and manage customer communications. UC&C functions allow companies to leverage information in CRM systems, all while utilizing preexisting business VoIP services that are already in use with other operations.
Because integrated cloud services are affordable—and more importantly, do not skimp on power and services—SMEs have access to the same great services as their larger counterparts. Because all your resources are in one place, it is easier for SMEs to take advantage of the numerous services, which are often integrated with other cloud-based technology platforms that leverage the power of the Internet to increase available features and speed-of-deployment.
4) Integrates with CRM essential to enterprise success
Like many organizations, we think it is critical for CRM integration to take place. CRM can be used with any system, has multiple uses, and is easily integrated with the cloud. Companies are able to keep track of customer information, the customer contact history appears on your screen when the system recognizes the caller’s number; and if the data is not in the CRM database, the information is captured for later use.
CRM and unified communication can also be used for corporate interfacing, including time tracking. With CRMs, businesses can easily keep track of calls and time, which again, increases company productivity.
5) Enterprises increase customer relations
While CRM systems provide crucial information for previous customer contacts that are immediately accessible, they increase customer service relations. Integrated communications allows sales or customer service agents to immediately see all previous customer contact data, which is beneficial for support, cross-selling, and up-selling purposes.
Integration also has the possibility to simplify enterprise resource planning. By offering options entirely based in the cloud, integrated services offer enterprise resource planning and access to information. For smart business VoIP users, this data can be used to create a competitive advantage that will maximize potential and grow future business.